Frequently Asked Questions

Answers to your frequently asked questions (FAQ), let one of our chat operators know if we've missed something!

Chris avatar Joshua Vandenberg avatar Tamara Grigg avatar +2
21 articles in this collection
Written by Chris, Joshua Vandenberg, Tamara Grigg and 2 others

Why isn't my app working?

Troubleshooting; battery, storage, internet connection, device and out-of-date software can all affect the running of the app.
Cassidy Taylor avatar
Written by Cassidy Taylor
Updated over a week ago

How to change your language settings (desktop & app)

Changing the language settings on your device or web browser.
Cassidy Taylor avatar
Written by Cassidy Taylor
Updated over a week ago

How to turn on 'Auto Save' in the app

Adjust your app settings to automatically save all recorded video to your device's camera roll and never lose a video again!
Cassidy Taylor avatar
Written by Cassidy Taylor
Updated over a week ago

Where do I find my previously recorded and edited videos in the app?

How to locate or edit a copy of previously recorded and edited videos (projects) in the app.
Cassidy Taylor avatar
Written by Cassidy Taylor
Updated over a week ago

How do I delete a video?

Learn how to delete a video from both the VideoMyJob app, web dashboard and YouTube.
Cassidy Taylor avatar
Written by Cassidy Taylor
Updated over a week ago

Is the VideoMyJob application supported on my mobile device?

Does my smartphone, handy or cell phone support the VideoMyJob app?
Cassidy Taylor avatar
Written by Cassidy Taylor
Updated over a week ago

Is VideoMyJob supported on Apple iPads and Android tablets?

Can you use the VideoMyJob app on an iPad or Android tablet?
Cassidy Taylor avatar
Written by Cassidy Taylor
Updated over a week ago

How much does it cost?

VideoMyJob is a monthly paid subscription service.
Tamara Grigg avatar
Written by Tamara Grigg
Updated over a week ago

Is VideoMyJob available in China?

Due to local restrictions VideoMyJob is unavailable to users operating within the People's Republic of China.
Tamara Grigg avatar
Written by Tamara Grigg
Updated over a week ago

How can I add subtitles to my video?

How to add subtitles or text captions to your finished video
Chris avatar
Written by Chris
Updated over a week ago

How to embed your video in ATS, CRM, CMS, job board or web page

Find the YouTube embed code for your video in the app, dashboard or via the Chrome browser extension to add video to your digital platforms.
Cassidy Taylor avatar
Written by Cassidy Taylor
Updated over a week ago

What is the maximum length video I can edit in the app?

My video is not uploading! My app keeps crashing during a video upload!
Jade Porter avatar
Written by Jade Porter
Updated over a week ago

How to add tracking codes to your video call to action (CTA) and apply links

Can I add UTM (Urchin Tracking Module) code to my VideoMyJob video links/URLs?
Jade Porter avatar
Written by Jade Porter
Updated over a week ago

How to amend a recently submitted boost request

Made a mistake on your recently submitted boost request? Follow these steps to fix it up!
Joshua Vandenberg avatar
Written by Joshua Vandenberg
Updated over a week ago

What languages does VideoMyJob support?

The app will soon be available in French and German, with more languages being released in 2019/20. Videos can be recorded in any language.
Tamara Grigg avatar
Written by Tamara Grigg
Updated over a week ago

Can I use the app without a hardware kit (tripod)?

What to do when you forget your hardware kit.
Tamara Grigg avatar
Written by Tamara Grigg
Updated over a week ago

Which systems does your video job ad tool integrate with?

Video content can be shared to Facebook, LinkedIn, Twitter, Email, SMS, ATS, job board, WhatsApp, Yammer and other sharing platforms.
Tamara Grigg avatar
Written by Tamara Grigg
Updated over a week ago

How secure is my data?

All transmission of data is encrypted, we don't transmit secure information outside of our platform.
Tamara Grigg avatar
Written by Tamara Grigg
Updated over a week ago

How long does it take to set-up a new VideoMyJob account or team?

A new VideoMyJob account/team with standard branding can be created in less than a day.
Tamara Grigg avatar
Written by Tamara Grigg
Updated over a week ago

How to stop text captions from overlapping into video outros

Is your caption or contact strap overlapping in your tail animation (outro)? Learn why this happens and how to fix it.
Jade Porter avatar
Written by Jade Porter
Updated over a week ago

Can I control who is allowed to publish videos on my account?

VideoMyJob has a variety of options for corporate governance and publishing control.
Tamara Grigg avatar
Written by Tamara Grigg
Updated over a week ago