FAQs

Frequently Asked Questions

• What is the difference between Public and Unlisted on YouTube?
• Invite or Video Plan email not received
• HDR Video - Washed out Colours
• Error Message: "Unable to save video to gallery" or "There was a problem saving your video"
• My Camera and Microphone aren't working
• Issue: Unable to open project for editing
• How to update or edit your VideoMyJob profile
• Can I control who is allowed to Publish videos on my account?
• How to embed your video in ATS, CRM, CMS, job board or web page
• How much does it cost?
• How do I delete a video?
• Which systems does your video job ad tool integrate with?
• How secure is my data?
• How can I add subtitles to my video?
• How to reconnect YouTube for subtitles
• How to change your language settings (desktop & app)
• How to stop text captions from overlapping into video outros
• What kind of files can I add to the asset library? Are there any size limits?
• How to turn on 'Auto Save' in the app
• How to amend a recently submitted boost request
• How long does it take to set-up a new VideoMyJob account or team?
• How to add tracking codes to your video call to action (CTA) and apply links
• Is VideoMyJob available in China?
• What is the maximum length video I can edit in the app?
• What languages does VideoMyJob support?
• Can I use the app without a hardware kit (tripod)?
• Why isn't my app working?
• How do I reset my VideoMyJob password?
• Where can I purchase hardware kits?
• Is VideoMyJob supported on Apple iPads and Android tablets?
• Where do I find my previously recorded and edited videos in the app?
• Is the VideoMyJob application supported on my mobile device?
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