Why isn't my app working?

Troubleshooting; battery, storage, internet connection, device and out-of-date software can all affect the running of the app.

Having trouble uploading a video into the VideoMyJob app? Or finding that your app won't open or keeps crashing? Make sure you check the following:

1. Connection speed

  • A connection with a minimum upload speed of 5Mbps (megabits per second) is required to process the high quality videos reliably
  • A connection with a minimum upload speed of at least 20Mbps (megabits per second) is recommended for best results, you can use your Wifi or Cellular network when using VideoMyJob (data fees with your ISP/Carrier may apply)
  • If you're unsure how fast your internet is, you can always do a speed test

Data usage: Please allow an approximate data transfer of between 50MB (Megabytes) and 100MB (Megabytes) per minute of uploaded content, including trimmed content.

Devices producing higher quality footage and content may use more data than indicated (data fees with your ISP/Carrier may apply).

2. Storage

VideoMyJob requires a minimum of 1GB storage available on your device for editing and processing large video files.

3. Battery

Devices with low battery or in 'low power mode' will not reliably work with VideoMyJob while editing and processing large videos. For best results use VideoMyJob with your device fully charged and with 'low power mode' disabled.

4. Software updates

VideoMyJob is regularly updated with new features and bug fixes. iOS and Android systems are also regularly updated. For best results, keep both VideoMyJob and your OS software updated to the latest version or enable 'automatic updates'.

If you're still having trouble, chat with one our support staff via the blue chat bot on the bottom right hand corner of your screen.